FAQ

Question	Answer
How to cancel (refund) a payment?	First, you will need to find the payment you want to refund, by searching for it in the “Transactions” page of the management console. Once you have found it and clicked on it to access the payment details page, please scroll to the bottom of the page and click on “Refund”. You can adjust the amount you want to refund. Please check the transaction page for more details.
How to cancel a payment cancellation/refund?	It is not possible to cancel a payment cancellation/refund.
How to stop and resume a subscription?	First, you will need to find the subscription you want to stop or resume, by searching for it in the “Subscriptions” page of the management console. Once you have found it and clicked on it to access the subscription details page, please scroll to the bottom of the page to access the possible actions. There is two way of stopping a subscription: – Pause: subscription will be paused but can be resumed later – Cancel: subscription will be cancelled forever and can not be resumed
How to change the Login ID?	First, you will need to log in the management console. Then on the top right corner, you can click on the merchant name, and then on “User settings”. On this screen you will be able to change the email address, which is used as a login ID. Please note that this will also update your notification email address if the same email was used for both.
How to change the email address for notifications?	1. If you want the email address for notification to be the same as your login ID, click on the Merchant name on the top right corner, then “User settings” then update the email address 2. If you want your login ID to be different from your email address for notifications, go to “Settings” and update the email address in the “Notifications” section
How to make test transactions?	When creating an Application token, please select Test mode. From the “Test charge” page, you can then select your Test Application token and make a test charge.
Why has a registered webhook disappeared?	The webhook will become inactive (and hidden) in the following cases: – if a HTTP 3xx response was sent – if a HTTP 4xx response was sent – if a HTTP 500, 501, 502 response was sent Please check the webhook page for more details.
How to specify a redirect URL on successful payment?	In the checkout form tag, you can specify an optional URL to redirect the customer to <form action=”optionalURL”> data-auto-submit=”true”